Terms & Conditions

By accessing or using TheGQuest website and services—including purchasing gadgets and mobile phones, booking or receiving repair services, and participating in our trade-in programme—you agree to these Terms and Conditions. These Terms apply to all visitors and customers in the United Kingdom and should be read alongside our Privacy Policy and any service-specific terms (Repairs and Trade-In). If you have questions, please email Thegroupquest@gmail.com or call us on [insert number]; communications may be monitored or recorded for quality and training purposes.

You may use this website to purchase products and, where available, book device repair services. You agree not to use the site for any unlawful purpose, or in a way that could damage, disable, or impair the website or its content. You agree to provide accurate and complete information when placing an order or paying for services. We will rely on the information you provide.

You can reach us at Thegroupquest.com or by telephone on [insert number]. Please note that email is not a fully secure channel; if you choose to transmit confidential or payment-related information by email, you do so at your own risk and TheGQuest accepts no liability for any interception, loss, or unauthorised access arising from such transmission. For matters involving personal data, order details, repair diagnostics, trade-in valuations, or refunds, we may require additional identity verification and may direct you to a more secure alternative—such as your password-protected Shopify account area, an encrypted web form, a verified outbound call, or in-person verification—before we discuss or action your request. We will never ask you to disclose your password, full payment card number, or one-time security codes via email, SMS, or social media; if you receive any such request purporting to be from us, do not respond and contact us through the channels above. We aim to acknowledge enquiries within three working day (excluding weekends and UK public holidays), although response times may be longer during periods of high demand typical in the UK mobile, repair, and trade-in market. To support accessibility, we can provide information in alternative formats upon request.

We reserve the right to monitor activity on our website and to investigate suspected breaches, and take reasonable steps to protect customers and our business, including editing, suspending, or removing listings or content; limiting quantities; cancelling high-risk or fraudulent orders; and correcting pricing, stock, or specification errors. Online purchases must be made by individuals aged 18 or over. Acceptance occurs only when we issue a dispatch confirmation, and we may conduct identity, address, and payment checks before fulfilment. For repairs, we may refuse unsafe or non-serviceable devices; for trade-ins, we may re-grade, reject, or revise offers where devices fail checks or differ from their description.

All orders—covering products, repair service bookings, and trade-in submissions—are subject to acceptance and availability. After placing an order you will receive an order-confirmation email; a dispatch email will follow when your item ships; repair bookings are confirmed upon our acknowledgement of your service order; for trade-ins, you will select your model and complete the process, after which we will issue an offer via the appropriate chat channel. If a phone product is unavailable after purchase, we will offer an alternative of similar specification, an estimated wait for restock, or a refund to your original payment method.

Some phone listings may vary in internal storage availability. If the exact storage listed is not available, we may provide equivalent capacity via memory card (where appropriate), offer a similar alternative, or refund you.

Unless otherwise stated, all prices include VAT. We reserve the right to change prices on the website without prior notice.

Orders are dispatched to the shipping address you provide. We are not responsible for delivery issues caused by an incorrect or incomplete address.

You may return products within 30 days of the purchase date. Items must be in the same condition, boxed, and with all accessories. Returns made in-store or by mail are refunded to your original method of payment. Postage and shipping surcharges are not always refundable.

Learn more about our return process and postage refunds.

The information you share with TheGQuest helps us show relevant products and deliver the best possible shopping experience. We use your data to process orders, payments, and any device repair bookings.

We do not sell your data to advertising companies. Essential cookies and similar data are used to maintain our web services and to protect against spam, fraud, and abuse.

We also measure engagement and site statistics to improve our services.

“We only sell our products on our website and in-store. We do not take responsibility for any item sold online outside of our website.”

Read the full privacy policy here: Privacy policy.

The information and content on are provided by TheGQuest as a general source of information. While information is provided in good faith, under no circumstances shall we have any liability for any loss or damage resulting from the use of this website or information provided on it.

The site may include links to external websites for product specifications or other resources. We do not guarantee the reliability or accuracy of external links. Product images are for illustration only; actual products may differ slightly from images or listed specifications.

Customer reviews and testimonials reflect individual opinions and real-life experiences. They may not be representative of all users. We do not claim, and you should not assume, that your experience will be identical to those described.